The Cost of Silence: How Communication Breakdowns Erode Trust in Leadership
Most people have had this experience. You walk into a sit-down restaurant. Servers are moving everywhere. The place is busy. No one seems careless or disengaged. But no one comes to your table. At first, you assume the best. They’re short-staffed. They’re helping other guests. You’re willing to wait. What becomes frustrating isn’t the delay […]